Frequently Asked Questions

Post your CV to: HR Department
Greyhound and Citiliner
P.O.Box 1682
The credit card holder needs to collect the tickets and verify the credit card in the process. Send the traveller either a faxed copy of the ticket or SMS them the reference number. Both of these variants are accepted by our onboard crew.
Greyhound makes every effort to maintain published schedules. However, we are not able to guarantee that service disruptions or schedule changes will not occur due to uncontrollable circumstances such as road conditions, unexpected high passenger loads, or weather.
Items that are left on the bus may be handed to the bus driver. You may check for the item the next day after 12h00 at the Greyhound Customer Care office by phoning +27 (0)11 249 8700. Although we may be able to help locate an item in an emergency, please note that there are different buses with different drivers on each route throughout the day, and it may not be possible for us to locate the item until it is handed in the next day. Please try to be extra careful to check that you have all your personal items with you prior to leaving the bus.
No animals will be carried, with the exception of a trained guide dog accompanying a visually impaired person.
Yes, anyone can charter a Greyhound bus for private use. Contact the Charter department on +27 (0)11 611 8000.
Our contact information is available online by clicking the “Contacts” tab.
We invite the frequent traveller to join the Greyhound Loyalty Club. Membership is free and so are the tickets, once you have accumulated the required number of points. The application form can be found under Loyalty Club, which is listed under Products.
Contact the Customer Care on +27 (0)11 611 8000 or respond using the “Comments” box.
Book your ticket at any Greyhound outlet and ask the booking agent to set the “ticket pick-up” for Durban. You brother will then be able to collect the ticket in Durban. However, this is limited to Greyhound offices ONLY.
Due to the increase in fraud with foreign credit cards, it is in both your and our best interest that we do not offer the option to make aninternet booking with a foreign credit cards. You will need to either call our call centre on +27 (0)11 611 8000 to make a bank deposit booking or alternatively your could make your booking when you are in South Africa.
Our average allowed luggage is 30 kilograms per passenger. Excess luggage is weighed and the charged worked out accordingly. The weight is charged at:
R5.00 per kilogram – inland services
R6.00 per kilogram – cross border services.
Passengers are required to be at the departure points 30 minutes before the departure time shown on the ticket. Any seat not filled within 10 minutes prior to the scheduled departure time will be sold to standby passengers on a first come first served basis.
During holidays and high passenger demand, vehicles of the same quality are contracted to operate services on behalf of Greyhound.
Refreshments are permitted with the exception of alcoholic drinks, which may not be consumed on board. Greyhound has a very strict zero tolerance policy in this regard.
Absolutely. All drivers and crew are carefully selected and professionally trained to meet all the required safety and service standards. All drivers are also sent for refresher training on a regular basis and undergo medical examinations every year.
Passengers travelling with any medical condition must kindly contact Customer Care ahead of departure. Any special needs must be communicated to us when the reservation is being made. Passengers are however advised to keep all medication (chronic or not) with them inside the coach cabin at all times. Medication must not be placed in the luggage compartment.
Passengers are to ensure that they safeguard all their personal belongings and valuable items. These must be kept inside the coach cabin at all times. Greyhound will not accept any liability for the loss of any such items.
Passengers must ensure that they are in possession of valid travel documents, passports and the required visas for all cross-border journeys. (A minimum of 6 months’ validity is required on all passports). Greyhound accepts no responsibility for passengers who are not in possession of proper and/or valid travel documents, nor where entry to any country or territory is refused to any person for any reason. No passenger shall have any claim of any nature against Greyhound or its appointed agents should he/she be prevented from undertaking or continuing with any journey as a result thereof. Please ensure that you contact the relevant embassy and or consulate for more information before making your booking. Please note that unaccompanied minors will also not be permitted to travel alone, as age restrictions apply.
No unaccompanied minors under the age of 12 will be transported. Proof of identification will be required when boarding the coach. Regrettably, no exceptions. * Different regulations with age restrictions apply to cross-border journeys.
Our reservations department and the crew are to be made aware of any existing medical conditions ahead of departure. Please note that is unlawful for any crew member to assist with the dispensing of any medication. An emergency contact number for next of kin will be obtained at the point of sale. We are also sub-contracted to Netcare 911 who will meet up with the coach and attend to any passenger that has taken ill.
Complimentary tea and coffee facilities are available on most coaches. Passengers will also be able to purchase some refreshments from the cabin crew. Several meal stops will also be incorporated en route, where passengers will be able to refresh and purchase additional snacks or meals. Please be advised that all meal stops are very short, therefore be sure to place your order immediately upon arrival. Please also take note of the actual coach number to ensure that you board the correct coach at the meal stop. Two to three meal stops are usually scheduled per journey. On longer journeys, more meal stops may be scheduled. If you would like to smoke, please ensure that you do so during the meal stops as smoking is not permitted on board. Passengers will also not be permitted to disembark at intermediate stops to smoke, as this will contribute towards unnecessary delays.
Yes, all coaches are equipped with air- conditioning facilities and the temperature is carefully monitored throughout the journey. Passengers are advised to travel with an extra jacket or a small blanket for late afternoon and evening departures.