Greyhound/Citiliner operates a road service and cannot be responsible for failure to perform or delays in performance or service delivery due to circumstances beyond Greyhound/Citiliner’s control, such as adverse weather conditions, unpredictable delays caused by traffic congestion, diversions or road works, accidents, Border Control, criminal conduct by third parties, strikes, industrial disputes and regulatory interference (“force majeure”) events. Greyhound/Citiliner will not be liable to the passenger for any loss arising from any failure or delay in performance or service delivery resulting from circumstances beyond Greyhound/Citiliner’s control.
Similarly, Greyhound/Citiliner will make every reasonable effort to ensure connections between its services and to inform passengers if there are any delays in the connection of its services.
With this in mind, if you have made arrangements for other travel, then we urge you to allow sufficient time to meet your other travel requirements. We will unfortunately not accept any liability for any connecting services, be it confirmed or perceived.
Greyhound/Citiliner may in certain instances, revise seat allocations and operate substitute vehicles of substantially the same standard to those advertised.
Greyhound/ Citiliner will not provide meal or accommodation vouchers or accept any further liability during delayed or connecting services or changes in published schedules, due to Operational changes. We will not accept any liability for any cancelled services. Every reasonable effort will be made to offer alternative services. Greyhound/ Citiliner operates complimentary shuttle services for passengers wanting to travel to and from Park City, from Pretoria or Midrand and passengers may be required to board a courtesy shuttle service and therefore a change-over may be required at Park City (and vice versa). Depending on vehicle availability, this may be operated by any coach within our fleet.
Passengers are not permitted to travel on vehicles between depots or other parking places and terminal points.
Greyhound/Citiliner may cancel any of its services upon reasonable prior notice to passengers, without any liability.
Greyhound/Citiliner will give reasonable notice of changes to schedules.
Greyhound/Citiliner will not be bound by any verbal quotation of fares provided to any person. The prices of fares are set out on the website at [www.greyhound.co.za/www.citiliner.co.za] or by calling the 24 hour customer care telephone line at [083 915 9000<http://www.greyhound.co.za/www.citiliner.co.za]%20or%20by%20calling%20the%2024%20hour%20customer%20care%20telephone%20line%20at%20[083%20915%209000>].
In terms of section 45 of the Magistrates’ Courts Act 32 of 1944, the passenger consents to the jurisdiction of any Magistrates’ Court in the area which the passenger resides or works, notwithstanding the amount involved. This does not prevent Greyhound/Citiliner from bringing legal proceedings in a High Court that has jurisdiction.
The passenger will be liable for all legal costs, as may be permissible in law, spent in recovering any amount that the passenger owes Greyhound/Citiliner.