Travelling with Greyhound this Festive Season?
The year is winding down and the festive season is upon us. So, whether you are going on holiday or heading home for the holidays, Greyhound has you and your family covered. To make your travel experience hassle-free here is all you need to know about travelling with Greyhound this festive season!
Delays and tracking your bus this Festive Season.
The festive season is a busy time of year for us as we are doing our best to get you and your loved one’s home for the holidays. During this time, there is an increase in traffic on the roads and at the border posts.
Whilst every attempt is made to keep to the published timetable, several factors may and can contribute towards service delays. These are by no means deliberate and or intentional and some consideration must be afforded to the fact that this remains a vehicle on the road. In the event of a delay, we will send out SMS to our passengers advising of the delay and the new departure time. It is of utmost importance that you provide us with your correct contact number when booking your ticket so that we may reach you in the event of a delay.
You are also able to track your bus via our website! Yes, that is right, track your journey or see where your bus is by simply following this link – https://www.greyhound.co.za/find-my-bus/, register an account and then insert your ticket reference number to locate your bus!
Children 2 years and older must occupy their own seat
Children under 2 years travel for free provided they travel on an adult’s lap. Children aged 2 – 11 years will be required to have a bus ticket purchased for them to occupy their own seat and the 15% discount child fare will apply. 12 years and older the adult fare will apply. Click here to see the rules and regulations of travelling with children under 18 years old.
How to get hold of us this Festive Season
Should you have a query, need a quote, need a refund or have a complaint this festive season, here is how you can get hold of us:
Queries and Quotes: call 011 611 8000 / 0873520352
Refunds: email firstname.lastname@example.org
Complaints: email email@example.com
Our call centre is open 24 hours a day and are ready and waiting to assist you!
Expecting a Greyhound bus and a Mega Coach arrives? With the increase in passengers travelling during the holiday season, we need to bring in our most trusted cousin, Mega Coach to assist. Mega Coach is from the same brilliant Unitrans family.
We hear your concern, but truth is, nothing’s different! Their luxurious buses are just like ours – almost identical in fact – and they too offer unmatched quality and unrivalled service. See for yourself!
If you are heading across borders with us this Festive Season, please make sure you have all the required documentation and a valid passport. Over the festive season the borders leading to Mozambique and Zimbabwe are extremely busy as thousands of holiday-makers and homebound passengers look forward to seeing their family and friends. This results in extremely busy borders which can cause delays. It is important to have all your necessary documentation to make the stop at the border as smooth and fast as possible.
Festive route Pretoria to Mossel Bay via Graaf Reinet
Great news for our passengers travelling to Mossel Bay or from Mossel Bay to Johannesburg and Pretoria, Greyhound will be opening this route for you onboard the luxurious Dreamliner this festive season! Starting on 3 December from Pretoria and 4 December 2019 from Mossel Bay this route will be open for passengers until the 14 January 2020! For more information and to see where we stop along the way, visit www.greyhound.co.za
We hope you have a safe and happy holiday. Thank you for choosing Greyhound.